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WorkMobile powers mobile transformation at Australian registered training organisation

Updated: Dec 3, 2019

Leading Australian training organisation, Dillon Whitelaw has selected Manchester-based WorkMobile’s award-winning mobile data capture solution as a key platform for its mobile workforce transformation.

The nationally accredited training organization specialising in Community Pharmacy qualifications, which is head-quartered in Melbourne, Australia, has adopted the WorkMobile tool to replace paper-based methods of data collection, as it aims to overhaul its training processes and workforce management.

As all field trainers must complete mandatory assessments on their students before they gain their qualifications, Dillon Whitelaw recognised the benefits of switching to a digital solution to standardise report forms and ensure essential trainee information is accurately collected.

Following a successful trial period using the cloud-based application, Dillon Whitelaw has selected WorkMobile as its digital forms platform to help manage its field-based trainers, who are based all over Australia, and to improve how assessment information is captured and reported. Adopting the mobile technology has enabled Dillon Whitelaw to become more agile and improve the accuracy of its reports, meaning that data can be sent to the head office more quickly and accurately.

The standard version of WorkMobile was used during the initial deployment, but a custom-built tool has now been developed to meet Dillon Whitelaw’s bespoke requirements. All jobs can now be allocated automatically to remote workers at the touch of a button, this job dispatch, undoubtable saving time and money.

Using a digital form to capture the information for essential training documents reduces the risk of data being lost or incorrectly collected, enabling businesses to meet the legal compliance requirements that govern the registered training industry. The app, which allows workers to capture data in real-time,can be accessed via the users’ smartphones, tablets, laptops or PCs.

Maree Cleaver, chief executive officer of Dillon Whitelaw, said: “Before adopting WorkMobile, we faced challenges when managing all the paper-based reports and job sheets that we have to deal with. The main reason for these issues centred around the fact that paper-based forms can often be filled in incorrectly or misplaced. These documents take a long time to reach the head office and remote workers when they are sent out manually. However, WorkMobile improves control over how reports are completed and submitted, and the accuracy of the data when it is collected.

“After completing our trial with WorkMobile, we were very impressed with the results – it provided us with an effective way to standardise our administration processes. Now we have a solution that allows data to be captured much more quickly and accurately, and enables us to send out job requests to our workers instantly, considerably speeding up how we work.”

Colin Yates, chief support officer at WorkMobile, said: “The community pharmacy industry is subject to various regulations and laws that it must abide by, so those distributing medication in pharmacies must be trained to a high standard to be compliant. This means that accurate assessments are crucial to ensuring trainees are up to the standard before they gain their qualifications. But having inconsistent or incorrect reports makes it difficult to review how students are getting on with their training.

“It’s great to see that our solution has managed to combat these issues for a company based on the other side of the world. Dillon Whitelaw now has a flexible tool kit that can help meet the needs of its assessment reports accurately and effectively, and jobs can be distributed to workers based all over Australia quicker than ever before.”

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