Terms & Conditions
Terms and Conditions
Changes to the Website or the Service
We may make changes to the Website, the Service and these terms at any time (including, without limitation, excluding or ceasing any part of the Services). If we make any changes to these terms, we will post an updated set of terms on the Website. If any such changes are unacceptable to you, then you should not continue to use either the Website or the Services. If you continue to use the Website, then you will be deemed to have accepted any such changes.
If you have registered for an account to use the Service, you hereby warrant that the information provided for the purposes of registration is complete and accurate. You will ensure that your registration information is kept up to date. Upon registering for an account, you will receive a confirmation email. You acknowledge and agree that you, and not us, are responsible for your account and how it is used.
For paying accounts, the service is billed monthly in advance for all users, both portal and mobile that are active within the billing month. No refunds or credits will be given for any partial use within a billing month.
We reserve the right to suspend your account if you fail to pay the full amount of any outstanding fees. We will provide prior notice of our intention to suspend your account by email. If within 60 days of suspending your account, the amount of any outstanding fees is not paid in full, your account will be canceled.
Certain content provided on and through the Website and the Service (“the eSAY Content”) which is not User Generated Content (as defined below) are provided to you by us and are protected by Copyright. You may use and display the eSAY Content on a limited, personal, non-exclusive and non-transferable basis in connection with your use of the Website and the Service.
You further acknowledge and agree that we do not control (on either a functional or editorial level) any content (including, without limitation, information, data, text, software, music, sound, photographs, images, video, responses, messages or other materials communicated, submitted or transmitted by you, respondents to or recipients of the forms created as a result of your use of the Website or the Service) which you create and upload onto either the Website or the Service, or created by respondents to forms created as a result of your use of the Website or the Service (“User Generated Content”), and do not guarantee the accuracy, integrity or quality of such User Generated Content. We may, however, block, modify, terminate access to, or remove any such User Generated Content that we believe to be in breach of these terms (including, but not limited to, the Acceptable Use Policy set out below) if requested to do so by any third party.
We reserve the right to delete User Generated Content from our databases at any time without notice to you. You acknowledge and agree that you are solely responsible for backing up any User Generated Content which you have uploaded to the Website or which you have received through any use of the Service. We will not be liable for any deletion or failure to retain any such User Generated Content.
Your use of the Website and the Service
We make no warranty as to the accuracy of the information contained in any of the materials on the Website or produced through your use of the Service. We do not accept liability for any particular material on the Website, produced through your use of the Service or as a result of any use of or reliance placed upon the information contained on the Website or any external links on the Website.
Any material downloaded or otherwise obtained through the use of this Website or the Service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
We may suspend your use of the Website in circumstances where we are of the opinion that your continued use of the Website would cause us liability, would cause us to breach any law, endangers our systems or causes offence to or damages the reputation of any person. We shall not be liable to you in respect of any such suspension.
Whenever you make use of the Service or any other feature that allows you to upload material to the Website or the Service, or to make contact with other users of the Website:
in respect of all material which you upload to the Website and to allow you to use the Service you agree that we have the non-exclusive, perpetual and worldwide right (in addition to the right to transfer and/or grant any appropriate sub-licences) for any purpose connected with the business from time to time to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy;
all User Generated Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom any such User Generated originated,
you will not use the Service or any other feature in to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
you will not use the Service or any other feature in to knowingly transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; and
you acknowledge that we do not actively moderate your and other users use of the Service or any other feature.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
We have the right to remove any material or posting you make on the Website or through your use of the Service for any reason whatsoever if, in our opinion, such material may not comply with the content standards set out in our acceptable use policy, as set out below.
Each party undertakes to comply with its obligations under the relevant applicable data protection laws, principles and agreements.
To the extent that personal data is processed by us on your behalf when you or your users use the service, you acknowledge that we are a data processor and you are a data controller. The terms of the Data Processing Agreement shall apply to all data that we process on your behalf.
Acceptable Use Policy
This acceptable use policy applies to any and all User Generated Content which you contribute to the Website (contributions).
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right, trade mark or other intellectual property right of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Website. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude any and all liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Changes to the Website or the Service
We reserve the right at any time to modify, suspend, or discontinue, (temporarily or permanently), the Service, your access to the Service, and to modify, suspend or delete the Website (or any part thereof). We will use reasonable endeavours to provide reasonable advance notice of any changes that significantly impact the Service and your use of the Service. You acknowledge and agree that we will not be liable to you, or to any third party, for any modification, suspension or discontinuance of the Services or any modification, suspension or deletion of the Website.
You acknowledge and agrees that the Website and the Service are provided “as is,” “where is,” “as available,” and “with all faults,” and that we have no responsibility or liability for the loss or deletion of, or failure to receive, process, or store any User Generated Content (including responses to any forms generated as a result of your use of the service) maintained or transmitted using the services.
You acknowledge and agree that the information, software, products, and services contained in or available through the Website or the Service, including information, software, products and services made available by other users of the site or the services, may include inaccuracies or errors.
You further acknowledge and agree that you and not we are responsible for evaluating the accuracy, reliability, completeness, and usefulness of any information obtained through the use of the Website or the Services.
Unless you have purchased a support contract with us, we will provide technical support to paying subscribers by email only. Technical support will only be provided for bugs or errors that are reproducible by us. You agree to provide us with accurate details of all bugs and errors as requested by us. You acknowledge that we provide no warranty that all or any bugs or errors will be corrected.
No links to this site may be included in any other web site without our express written authorisation.
Any link (be it a hypertext link or other referral device) used on this site is provided solely for convenience. A link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked site. We are not responsible for the content of any web sites that have links with this site or for the legal consequences of contracts with the third parties that have these linked web sites and we hereby excludes any liability for any loss or damage arising as a result.
We make no representation or warranty regarding the suitability, reliability, availability, timeliness, quality, lack of viruses or other harmful components of the Website or the Service, or the accuracy of any such information, software, products and services.
To the fullest extent permitted by law, any warranties, express or implied, with regard to such information, software, products or services, including any implied warranties of merchantability and fitness for purpose, are excluded from your relationship with us.
These disclaimers shall not operate so as to exclude, limit or restrict our liability: for death or personal injury; for fraud or fraudulent misrepresentation; for damage suffered as a result of any breach by of the conditions as to title and quiet enjoyment implied by English law; under Part 1 of the Consumer Protection Act 1987; or for any other liability the exclusion or limitation of which is not permitted by English law.
The Website is Copyright © eSAY Solutions Limited 2010 All Rights Reserved. You may download to a local hard disk and print any materials produced through your use of the Service for your own use in respect of the Service.
However, reproduction of part or all of the contents of this Website is prohibited unless for your own use in respect of the Service. None of the content of the Website may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, framing of this site or any part of it or automatic extraction of data held on the Website is not permitted without our express written permission.
WorkMobile® is a product that allows users to build their own mobile data capture applications such as field surveys and questionnaires using the WorkMobile® web portal. Mobile workers then install the WorkMobile® software on their mobile phones, allowing them to capture the data using their phones before transmitting it back to the WorkMobile® website in real-time.
You are solely responsible for properly cancelling your account. An email or phone request to cancel your account shall not result in cancellation. You can cancel your account at any time by clicking on the Account link in the navigation bar at the top of the screen or writing eSAY Solutions Ltd a letter to the following address:
Suite 14, Lowry Mill
The Account page provides a simple no questions asked cancellation link. Any cancellation of your Account will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. This information cannot be recovered from eSAY Solutions Ltd once your account is cancelled. Please be aware that eSAY Solutions Ltd may for a time retain residual information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as possible after you communicate that intention to us.
Cancellations will take effect immediately. Upon the commencement of a new Service period the Service will terminate without additional notice, and you will not be charged for any subsequent Service periods. You will not be provided with any refunds for unused time on your Service period.
For enquiries or further information please contact us either by calling us on +44 (0)161 464 6220 or by writing to us at the following address:-
Suite 14, Lowry Mill
Email Address: firstname.lastname@example.org