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Tips to support employees through digital transformation

Our latest research report, Field service: the forgotten workforce?, found that a lack of support from field workers’ company IT department could be responsible for their low confidence and negative attitudes towards technology.



However, our research also found that as a result, businesses could be wasting millions of pounds on field service management technology each year by failing to take sufficient care when rolling out new solutions.


As the global field service management technology industry is currently worth more than $4 billion, and is predicated to boom to $24 billion by 2023, let’s look at how employers can support employees to avoid damaging their return on investment.


Appoint dedicated technology support


With 41% of field workers feeling that they’re not given enough support with new technology, businesses have to make this a focus during the initial rollout period.


To ensure technology delivers the desired result at the soonest stage possible, businesses should appoint a dedicated team or members of staff to help support individuals that haven’t used the application before. This should include a clear introduction to the app, an explanation of how to navigate their way around it, and a discussion of how the technology will improve their daily roles. For field workers that are still unsure of how to use the tech, the teams should provide an option for on-hand support, and if desired, regular refresher courses.



Provide different training options