This document describes what we believe is best practice around deploying and maintaining a mobile field solution. We strongly recommend that you read this document and embed these processes within your own business.
Automatic App Updates
Due to the complexity of WorkMobile, its vast number of uses across many types of business and the huge range of mobile devices that we support, it is unfortunately not possible for us to test each and every use case.
In order to minimise any potential disruption to your business when we release upgrades and patches, we strongly advise that you adopt a policy of internally testing each of your WorkMobile solutions prior to allowing your mobile workforce to upgrade their own WorkMobile App.
In order to do this you should adopt the following procedure:
- Configure all devices to not allow automatic updates. If you’re unsure how to do this then please refer to your device operating manual
- Have a designated device solely for the purposes of testing. When a new version of the WorkMobile App is released, your device will inform you that a new version is available. Upgrade this device with the latest version.