The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency.
So it’s crucial to work on the processes and procedures that make up the business before implementing automation.
- Take a look at what tasks and types of project are repeated, and map out the workflows.
- Look at documents, forms and communications that are required at each step.
In the process, you may find that people are doing the same tasks in very different ways – and combining the tips and tricks of your workforce can improve the effectiveness and efficiency of the business before you even look at automating anything.
You may also find that there is a lot of duplication of effort, documents for the sake of documents, and an email surplus.
This is where you might consider the efficiency versus effectiveness matrix – because there’s little to gain by improving the efficiency of work that isn’t driving your business forward or satisfying your customers.
Efficiency is doing things right, effectiveness is doing the right things.
Are you doing ‘work for works sake’?
What has been the change in your business with the biggest impact?
Read more on this topic: