With over 16 years’ experience working with cosmetic car finishes, Garnish pride themselves on their expertise, quality craftsmanship and their wide range of product options. Their reputation is second to none – having strong working relationships with luxury car dealerships and discerning owners of, for example, Jaguar, Land Rover, Aston Martin and Ferrari brands.
Garnish offer a range of exclusive trim packages that enable customers to create a finish that is truly unique. With numerous designs and colours to choose from, Garnish create everything from classic carbon-look wheels, or an elegant walnut dash, to head-turning camouflage petrol caps, or fairy dust wing mirrors.
Garnish completes numerous sales daily via their nationwide, experienced team out on the road. Before work can commence on a new order, the field-based team are responsible for completing paper-based worksheets and order forms with the customer – returning these to head office and the workshop which allows them to process and place orders for parts and designs prior to the customers’ vehicle being delivered.
On a regular basis the cumbersome paperwork and processes reduced the efficiency and accuracy of the orders as incomplete forms and illegible handwriting meant that the orders were delayed or incorrect as a result. In addition back-end processes also suffered, with paper work being misplaced and invoices not being raised or lost.
Reviewing processes, Garnish identified the need for an end-to-end solution suitable for both their field workers and backend operations.
The ideal solution needed to be accessible by all Garnish employees regardless of whether they worked in the field, in the workshop or at head office. In addition, the solution needed to reduce the time spent capturing and managing data whilst also verifying data at point of capture.
After looking at a number of solutions, Garnish approached eSAY to deliver WorkMobile. Flexible pricing models and low entry cost meant that WorkMobile was the only viable alternative to their existing paper processes and competitor offerings saving them not only money, but time from manual data entry and rectifying mistakes. WorkMobile allowed Garnish to add an unlimited number of forms and mobile users to their account for free and recreate their forms online via the intuitive form designer on the WorkMobile portal in no time.
Accessible 24/7, 365 days a year, Garnish now create, manage and report on their business relevant forms in real-time making it suitable across the entire organisation. In addition, the easy to use form designer has meant that all Garnish forms are constantly up to date. Should a part become obsolete or a new product becomes available in the portfolio – Garnish can update the forms changing items and adding new part details in real-time.
The forms can be live on the teams’ devices within minutes simply by selecting ‘send/ receive’ on the mobile phone, tablet or PDA updating the form instantly ensuring that the team are always taking orders for the correct kit and parts.
The collected data is used by numerous departments including the workshop to produce the custom trim sets and finance to raise accurate and timely invoices.
What Our Clients Are Saying…
Benefits & Features Used
Garnish has seen a number of benefits since implementing WorkMobile across their business. The key benefit identified is the return of consistent, good quality data, often difficult to get from paper-based forms.
In addition, unlike paper forms, switching to electronic mobile data forms has meant that field workers are now forced to complete all required fields in the form before submitting this to head office – improving the consistency of the data received back in the workshop.
Implementing WorkMobile allows Garnish to focus on generating new sales and on their core business activities opposed to time-consuming administration. Efficiency gains have resulted in cost savings across the business and accurate data now ensures that the workshop produces the correct design reducing waste due to errors in data capture.
WorkMobile also allows Garnish to invoice customers in a timely and accurate manner.